Privacy Policy for Defrilex

Effective Date: July-2025

Defrilex ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our mobile application ("App").

1. Information We Collect

• Personal Information: Name, email address, user ID, and profile details.
• Usage Information: App interaction, learning activity, session logs.
• Audio/Video Data: Used in interpreter sessions (not recorded or stored).
• Device Information: Device model, OS, crash logs, diagnostics.

2. How We Use Your Information

• Provide and improve LMS and CMS services
• User authentication and account management
• Facilitate real-time video translation sessions
• Technical support and usage analytics

3. Data Sharing and Disclosure

We do not sell your data. We may share data with:

• Service providers (e.g., LiveKit)
• Legal authorities if required

4. Third-Party Services

We use trusted third-party services such as LiveKit for video calls. Their privacy policies apply where relevant.

5. Data Security

We use encryption and secure protocols like DTLS/SRTP to protect your data, but no method is 100% secure.

6. User Controls

• Update your profile anytime
• Request data deletion by contacting us

7. Children's Privacy

Our app is not intended for users under 13. We do not knowingly collect data from children.

8. International Users

Your data may be processed outside your country. By using the app, you consent to this.

9. Changes to This Policy

We may update this policy from time to time. Updates will be posted in-app or on this page.

10. Contact Us

If you have any questions or concerns, please contact us at:

Email: support@defrilex.com
Website: defrilex.com